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Fix ‘Photos’ App Problem

Problems with Windows 10 Photos App?

Customers first started reporting problems with the Windows 10 Photos app after installing the Windows 10, S0H2, update: KB5001330. Following the update they could no longer see any of their albums on OneDrive and couldn’t view or add photos in the app. Other customers reported similar glitches, including; being unable to view full albums and also accessing photos on external drives. In these cases Restoring the Libraries to Default cured the glitch. But there have been other issues that we have up to now been unable to resolve.

We are still seeing problems cropping up and more often than not these problems are remedied with Windows updates, so before you attempt any of our fixes, check if there are any new updates available.

Press Win + I to enter Windows Settings, go to Updates and Security, then click on Check for Updates.


Usually by the time the problem reaches us the customer, a friend, family member or some wise old google tech guru has had a play around with it, so any fix that Microsoft may have come up with might not work.

If you suspect that the configurations have been modified and the app still isn’t working you can always take a look at these suggestions.


Restore the libraries to default

The Windows 10 Photo app is connected with libraries in your File Explorer, so if there’s a problem in libraries, the app won’t show any photos or videos. To solve this problem you will have to restore the libraries to default. Hopefully, this will fix things and you will see your pics and vids again.

  1. Open the File Explorer
  2. Click on View tab
  3. Click on the Navigation pane and select Show Libraries
  4. In the left pane right-click on Libraries then click on Restore default libraries

Restoring the Microsoft Photo App

Press Win + I click on Apps and scroll down to Microsoft Photo and select Advanced Options then hit the Reset button and wait for the process to finish.


If that doesn’t work you will have to re-install the app

Unfortunately this isn’t as easy as it sounds because it can’t be done in the normal way as it is a universal app. However, it is possible to do it via the command console.
Open the Power Shell as administrator and type in the following command:

get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage

Once the app has been uninstalled, reboot your PC then re-install the app from the Microsoft store.


There’s not a lot that we can do about some of the current Photo app problems because we believe that they may be system-related, and if that’s the case Microsoft will eventually come up with a solution.

Windows 11 Upgrade

Upgrading to Windows 11

As many of you are aware the current Windows operating system (Win10) is highly vulnerable to malware and cyber attacks and Microsoft have been struggling to keep ahead of the hackers and cyber bandits. However, all that is about to change because from the little information that has been released by Microsoft, it looks like Windows 11 is beefing up its security at the hardware level.

A few of our customers have been in touch asking us when Windows 11 will be released and if it will work on their computer,

So here’s what we know so far: Windows 11 is still being tested and is due for release sometime late 2021 early 2022 and Microsoft will be releasing this as a free upgrade.
The upgrade will only work on newer machines that are using “8th Generation” or later Intel Processors, “2nd Generation” or later AMD processors and tablets containing Qualcomm chipsets, which must be “7th Generation” or later, and most importantly, your motherboard must have TPM 2.0 and be UEFI enabled with secure boot. and have TPM 2.0 (Trusted Platform Module) enabled. So if your computer is using an older processor or doesn’t have TPM 2.0 installed and enabled then you wont be able to upgrade to Win11.

Getting Ready For Windows 11

Just as we did with Windows 10, we will have to carry out a number of checks to make sure that our computer is compatible with Windows 11. Microsoft did release a “PC Health Check” app to test whether your computer meets the system requirements for Windows 11, but many people reported that it was not giving enough detail as to why their device was not compatible. We decided to test the app on one of our newer machines, but before we ran the test we disabled the TPM in the bios, and sure enough it failed the test but the app never told us why.

After re-activating the TPM we ran the test again and it passed, Microsoft has now removed the tool but hopefully they will have a new one available before Windows 11 is released. 

System requirements


These are the basic requirements for installing Windows 11. If your device does not meet these requirements, you may not be able to install Windows 11 and you might want to consider upgrading your hardware or purchasing a new PC.

Processor:1 gigahertz (GHz) or faster with 2 or more cores on a compatible 64-bit processor or System on a Chip (SoC)
RAM:4 gigabyte (GB)
Storage:64 GB or larger storage deviceNote: See below under “More information on storage space to keep Windows 11 up-to-date” for more details.
System firmware:UEFI, Secure Boot capable
TPM:Trusted Platform Module (TPM) version 2.0
Graphics card:Compatible with DirectX 12 or later with WDDM 2.0 driver
Display:High definition (720p) display that is greater than 9” diagonally, 8 bits per colour channel
Internet connection and Microsoft accounts: Windows 11 Home edition requires internet connectivity and a Microsoft account to complete device setup on first use. Switching a device out of Windows 11 Home in S mode also requires internet connectivity. Learn more about S mode here. For all Windows 11 editions, internet access is required to perform updates and to download and take advantage of some features. A Microsoft account is required for some features.

How to check if your processor is 8th generation

Processors have a unique code built into them that serve as identifiers

Use Win + I to open settings, go to the system folder and click on “About” at the bottom of the menu (or you could do a search for “About My PC“). In the specifications you will see your “Processor” and you can work out the generation from the processor code being displayed.

Here are a couple of our processor codes.

Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz

Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz

So from the codes above we can see that one is a 9th generation processor and the other is a 7th. So one of our computers can be upgraded to Windows 11, but the older one will need a processor upgrade to qualify.

If you are still unsure if your processor will be supported by Windows 11, you can check it against the lists we obtained from Microsoft:

A full list of supported Intel Processors can be found here

A full list of supported AMD Processors can be found here

A full list of supported Qualcomm Processors can be found here

How to check your TPM Version in Device Manager

  1. Open device manager (right click on the windows logo)
  2. search for ‘Security Device’ in the list of all devices. Click to expand it.
  3. Check the Trusted Platform Module version number

How to check if TPM is enabled on your computer

Win+R then run “tpm.msc

This brings up the TPM management console and it will show your TPM status.

If tpm isn’t found Restart the computer and go to the BIOS/UEFI (tap on delete or F2 until bios screen appears)

Then go to the Peripherals option

If you have an AMD processor on your PC. You need to enable the AMD CPU fTPM option.

If you have an Intel processor. You need to enable the Intel Platform Trusted Technology (PTT) option.

Once you have enabled the TPM restart your PC and check the version number

Both of these hardware issues can be resolved, the CPU can be replaced with an 8th generation one (providing of course that the motherboard will support it) and if the TPM module is not present or up to date, you can buy one and fit it to the motherboard quite easily.

Once you have the correct hardware installed and activated you can run a Windows 11 Compatibility Tool to check for any other issues.

TPM – Trusted Platform Module
POST – Power On Self Test
BIOS – Basic Input Output System
UEFI – Unified Extensible Firmware Interface

You can download a copy of the Windows 11 Manual in a .pdf format from Microsoft by clicking here

You can get a “Detection Script” to help identify Windows 11 upgrade issues from GitHub

Windows 11 Supported AMD Processors

Windows 11 will not work for everyone, Microsoft have limited the installation to computers with “8th Generation” or later Intel Processors, “2nd Generation” or later AMD processors and tablets containing Qualcomm chipsets, which must be “7th Generation” or later.

Here is the list of supported AMD processors that we obtained from Microsoft.

AMDAMD3015e
AMDAMD3020e
AMDAthlon™Gold 3150C
AMDAthlon™Gold 3150U
AMDAthlon™Silver 3050C
AMDAthlon™Silver 3050e
AMDAthlon™Silver 3050U
AMDAthlon™3000G
AMDAthlon™300GE
AMDAthlon™300U
AMDAthlon™320GE
AMDAthlon™Gold 3150G
AMDAthlon™Gold 3150GE
AMDAthlon™Silver 3050GE
AMDEPYC™7232P
AMDEPYC™7252
AMDEPYC™7262
AMDEPYC™7272
AMDEPYC™7282
AMDEPYC™7302
AMDEPYC™7302P
AMDEPYC™7352
AMDEPYC™7402
AMDEPYC™7402P
AMDEPYC™7452
AMDEPYC™7502
AMDEPYC™7502P
AMDEPYC™7532
AMDEPYC™7542
AMDEPYC™7552
AMDEPYC™7642
AMDEPYC™7662
AMDEPYC™7702
AMDEPYC™7702P
AMDEPYC™7742
AMDEPYC™7F32
AMDEPYC™7F52
AMDEPYC™7F72
AMDEPYC™7H12
AMDEPYC™72F3
AMDEPYC™7313
AMDEPYC™7313P
AMDEPYC™7343
AMDEPYC™73F3
AMDEPYC™7413
AMDEPYC™7443
AMDEPYC™7443P
AMDEPYC™7453
AMDEPYC™74F3
AMDEPYC™7513
AMDEPYC™7543
AMDEPYC™7543P
AMDEPYC™75F3
AMDEPYC™7643
AMDEPYC™7663
AMDEPYC™7713
AMDEPYC™7713P
AMDEPYC™7763
AMDRyzen™ 33250C
AMDRyzen™ 33250U
AMDRyzen™ 33200G with Radeon™ Vega 8 Graphics
AMDRyzen™ 33200GE
AMDRyzen™ 33200U
AMDRyzen™ 33350U
AMDRyzen™ 32300X
AMDRyzen™ 35300U
AMDRyzen™ 33100
AMDRyzen™ 33300U
AMDRyzen™ 34300G
AMDRyzen™ 34300GE
AMDRyzen™ 34300U
AMDRyzen™ 35400U
AMDRyzen™ 3 PRO3200G
AMDRyzen™ 3 PRO3200GE
AMDRyzen™ 3 PRO3300U
AMDRyzen™ 3 PRO4350G
AMDRyzen™ 3 PRO4350GE
AMDRyzen™ 3 PRO4450U
AMDRyzen™ 3 PRO5450U
AMDRyzen™ 53400G with Radeon™ RX Vega 11 Graphics
AMDRyzen™ 53400GE
AMDRyzen™ 53450U
AMDRyzen™ 53500C
AMDRyzen™ 53500U
AMDRyzen™ 53550H
AMDRyzen™ 53580U Microsoft Surface® Edition
AMDRyzen™ 52500X
AMDRyzen™ 52600
AMDRyzen™ 52600E
AMDRyzen™ 52600X
AMDRyzen™ 55500U
AMDRyzen™ 53500 Processor
AMDRyzen™ 53600
AMDRyzen™ 53600X
AMDRyzen™ 53600XT
AMDRyzen™ 54600G
AMDRyzen™ 54500U
AMDRyzen™ 54600GE
AMDRyzen™ 54600H
AMDRyzen™ 54600U
AMDRyzen™ 55600H
AMDRyzen™ 55600HS
AMDRyzen™ 55600U
AMDRyzen™ 55600X
AMDRyzen™ 5 PRO3400G
AMDRyzen™ 5 PRO3400GE
AMDRyzen™ 5 PRO3500U
AMDRyzen™ 5 PRO2600
AMDRyzen™ 5 PRO3600
AMDRyzen™ 5 PRO4650G
AMDRyzen™ 5 PRO4650GE
AMDRyzen™ 5 PRO4650U
AMDRyzen™ 5 PRO5650U
AMDRyzen™ 73700C
AMDRyzen™ 73700U
AMDRyzen™ 73750H
AMDRyzen™ 73780U Microsoft Surface® Edition
AMDRyzen™ 72700
AMDRyzen™ 72700E Processor
AMDRyzen™ 72700X
AMDRyzen™ 75700U
AMDRyzen™ 73700X
AMDRyzen™ 73800X
AMDRyzen™ 73800XT
AMDRyzen™ 74700G
AMDRyzen™ 74700GE
AMDRyzen™ 74700U
AMDRyzen™ 74800H
AMDRyzen™ 74800HS
AMDRyzen™ 74800U
AMDRyzen™ 75800H
AMDRyzen™ 75800HS
AMDRyzen™ 75800U
AMDRyzen™ 75800
AMDRyzen™ 75800X
AMDRyzen™ 7 PRO3700U
AMDRyzen™ 7 PRO2700
AMDRyzen™ 7 PRO2700X
AMDRyzen™ 7 PRO4750G
AMDRyzen™ 7 PRO4750GE
AMDRyzen™ 7 PRO4750U
AMDRyzen™ 7 PRO5850U
AMDRyzen™ 93900 Processor
AMDRyzen™ 93900X
AMDRyzen™ 93900XT
AMDRyzen™ 93950X
AMDRyzen™ 94900H
AMDRyzen™ 94900HS
AMDRyzen™ 95900HS
AMDRyzen™ 95900HX
AMDRyzen™ 95980HS
AMDRyzen™ 95980HX
AMDRyzen™ 95900
AMDRyzen™ 95900X
AMDRyzen™ 95950X
AMDRyzen™ 9 PRO3900
AMDRyzen™ Threadripper™2920X
AMDRyzen™ Threadripper™2950X
AMDRyzen™ Threadripper™2970WX
AMDRyzen™ Threadripper™2990WX
AMDRyzen™ Threadripper™3960X
AMDRyzen™ Threadripper™3970X
AMDRyzen™ Threadripper™3990X
AMDRyzen™ Threadripper™ PRO3945WX
AMDRyzen™ Threadripper™ PRO3955WX
AMDRyzen™ Threadripper™ PRO3975WX
AMDRyzen™ Threadripper™ PRO3995WX

Windows 11 Supported Qualcomm Processors

Windows 11 will not work for everyone, Microsoft have limited the installation to computers with “8th Generation” or later Intel Processors, “2nd Generation” or later AMD processors and tablets containing Qualcomm chipsets, which must be “7th Generation” or later.

Here is the list of supported Qualcomm processors that we obtained from Microsoft.

Qualcomm®Snapdragon™Snapdragon 850
Qualcomm®Snapdragon™Snapdragon 7c
Qualcomm®Snapdragon™Snapdragon 8c
Qualcomm®Snapdragon™Snapdragon 8cx
Qualcomm®Snapdragon™Snapdragon 8cx (Gen2)
Qualcomm®Snapdragon™Microsoft SQ1
Qualcomm®Snapdragon™Microsoft SQ2

Windows 10 Installation and Upgrade Errors

There are many reasons why you might receive an error message when upgrading or installing Windows 10, but common errors can be fixed with a few steps that you can do on your own. Note: An upgrade takes your device from an older version of Windows, such as Windows 7 or Windows 8.1, to Windows 10.
Before searching for a specific error code, try the tips listed in General fixes. If those don’t fix your upgrade or installation problem, check the table of error codes at the bottom of this article.

General fixes
Here are some things you can try to fix upgrade and installation errors:
Remove external hardware
Run the Windows Update Troubleshooter
Update Windows
Uninstall non-Microsoft antivirus software
Uninstall nonessential software
Free up disk space
0xC1900101 Errors
An error that begins with 0xC1900101 is usually a driver error. If you see any of these error codes, try the following steps first to fix the problem. If these steps don’t work, see Resolve Windows 10 upgrade errors for more detailed technical info.
0xC1900101 – 0x2000c0xC1900101 – 0x200170xC1900101 – 0x300180xC1900101 – 0x3000D0xC1900101 – 0x4000D0xC1900101 – 0x40017
Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS.
Run Windows Update a few times. Download and install any available updates in Windows Update, including software updates, hardware updates, and some third-party drivers. Use the troubleshooter for Windows 10 to fix Windows Update errors.
Check third-party drivers and download any updates. You can find third-party drivers and installation instructions for any hardware you’ve added to your device on the manufacturer’s website.
Unplug extra hardware. Remove all external storage devices and drives, docks, and other hardware you might have plugged into your device that isn’t needed for basic functionality.
Check Device Manager for errors. Select the Start button, then in the search box on the taskbar, type device manager. Choose Device Manager from the results. In the window that pops up, look for any device with a yellow exclamation mark beside it (you may have to select each category to switch to the list of devices). Press and hold (or right-click) the device name and select either Update Driver Software or Uninstall to correct the errors.
Remove third-party security software. Make sure you know how to reinstall your programs and that any necessary product keys are on hand. Windows Defender will help protect your device in the meantime.
Repair hard-drive errors. Select the Start button, then in the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that pops up, type chkdsk/f C: and press the Enter key. Repairs automatically start on your hard drive, and you’ll be asked to restart your device.
Note: You must have administrator permissions on your device to do this.
Do a clean restart into Windows.
Restore and repair system files. Select the Start button, then in the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that pops up, type DISM.exe /Online /Cleanup-image /Restorehealth and press the Enter key.
Note: You must have administrator permissions on your device to do this.

Other Common Errors
The following table lists the most common upgrade and installation errors and some things you can try to fix them. If you continue having problems upgrading or installing Windows 10, contact Microsoft support.

Error What it means and how to fix it   
0xc1900223 This indicates that there was a problem downloading and installing the selected update. Windows Update will try again later and there is nothing you need to do at this time.   
0xC1900208 – 0x4000C This could indicate that an incompatible app installed on your PC is blocking the upgrade process from completing. Check to make sure that any incompatible apps are uninstalled and then try upgrading again.   
0xC1900107 A cleanup operation from a previous installation attempt is still pending, and a system restart is required to continue the upgrade. Restart the device and run setup again. If restarting device does not resolve the issue, then use the Disk Cleanup utility and clean up the temporary files and the System files.   
0x80073712 A file needed by Windows Update is likely damaged or missing.
Try repairing your system files:
Select the Start button and type command prompt in the search box on the taskbar.
Choose Command Prompt from the list of results.
In the window that appears, type DISM.exe /Online /Cleanup-image /Restorehealth and press the Enter key.   
0xC1900200 – 0x20008 This may signify that your PC doesn’t meet the minimum requirements to download or install the upgrade to Windows 10.   
0x800F0923 This might indicate that a driver or other software on your PC isn’t compatible with the upgrade to Windows 10.   
0x80200056 This could mean that the upgrade process was interrupted because you accidentally restarted your PC or signed out of your PC.
Try upgrading again and make sure your PC is plugged in and stays turned on.   
0x800F0922 This error might mean that your PC couldn’t connect to the Windows Update servers. If you’re using a VPN connection to connect to a work network, disconnect from the network and turn off the VPN software (if applicable) and try upgrading again.
The error could also mean there isn’t enough free space in the System Reserved partition. You might be able to fix this problem by using third-party software to increase the size of the System Reserved partition.   Error: We couldn’t complete the updates. Undoing changes. Don’t turn off your computer. These are generic errors that might appear any time a Windows update fails. You’ll need to determine the specific error code to investigate how to best resolve this problem.
You can find the error code for the failed update by viewing your update history. Look for the update that wasn’t installed, note the error code, and then contact support.   
Error: Failure configuring Windows Updates. Reverting changes. To view your update history in Windows 8.1:
Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > View your update history.
To view your update history in Windows 7:
Select the Start Start button icon button. In the search box, type Update, and then, in the list of results, Select Windows Update > View update history.   Error: The update isn’t applicable to your computer. This error might mean that your PC doesn’t have the required updates installed.
Check to make sure that all important updates are installed on your PC before you try upgrading.   
0x80070070 – 0x500110x80070070 – 0x500120x80070070 – 0x60000 This likely indicates that your PC doesn’t have enough space available to install the upgrade.
Free some space on the drive and try again.   
0x80300024 The specified disk operation is not supported by the target disk, partition, or volume.
Make sure your machine meets the minimum requirements to install Windows 10.   
0x80070002 0x20009 The system cannot find the file specified.
If you have a disk or disks where you are not installing Windows 10 on, remove those disks.   
0xC1900101 0x200170xC1900101 0x30017 A driver has caused a problem.
Disable or remove all 3rd party antivirus or antispyware from your system. Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
Contact your hardware vendor to obtain updated device drivers.   0x8007042B 0x4000D Windows Setup terminated unexpectedly due to another process running in the background.
When you start Windows by using a normal startup, several applications and services start automatically, and then run in the background. These programs include basic system processes, antivirus software, system utility applications, and other software that has been previously installed. These applications and services can cause interference when you attempt to upgrade to the latest version of Windows 10.To help you determine whether a background program is interfering with the upgrade, a “clean boot” may be needed.   
0x800700B7 0x2000a Windows Setup terminated unexpectedly due to another process running in the background.
Uninstall any antivirus or antispyware software and run the update again. 

Here at MSA Data Solutions we have continued to evolve, moving with the times and keeping pace with modern technology. We are happy to pass on this knowledge and experience to our customers and pride ourselves in our personal service and commitment to excellence.

So whatever info-tech issues you may have, MSA Data Solutions has the knowledge and expertise to help you overcome them….

SPEED UP YOUR PC

Slower performance over time is completely normal and can be caused by anything from a hardware failure to something as simple as a full hard-drive.

Here are some handy tips to help you speed up your computer

DESKTOP FILESRemoving all those files, folders and shortcuts from your desktop will certainly help to speed up your PC. This is because the desktop is interactive and isn’t designed for file storage. Its job is to make it easier for you to navigate your computer and give you information. So instead of having individual folders for everything on your desktop, put your files and folders into one folder and sort them from there, also move your app shortcuts to the taskbar. These simple tips will help to maximise the speed of your PC.
RECYCLE BINEmptying your recycle bin can speed up the computer’s performance and add room to your hard drive.
CACHE FILESCaches helps make things faster and easier to get to, but too much in your cache could be slowing your computer down.
TEMPORARY INTERNET FILESIf you do a lot of web browsing, there is a good chance that this is why your computer is slow. To remedy this, close your Internet browser, open up “Internet Options” and click delete in the “Browsing History” section.
HARD DRIVE FULLBecause of the way “Virtual Memory” works, RAM files get swapped out onto the hard drive. If the hard drive doesn’t have very much space left, it will slow the process down. If your computer has less than 10 percent of the total hard drive space free, it will begin to slow down.
FREE UP SPACEYou can free up space on your hard drive by deleting temporary files, removing old or unwanted programs and emptying your recycle bin.
CLEAR OUT UNWANTED DOWNLOADED FILES Your Downloads folder is often full of forgotten about photos, videos, documents, update files, downloaded programs and email attachments that have accumulated over the years. Cleaning this out will help free up hard drive space.
DEFRAGMENT YOUR HARD DRIVEFragmented data can cause the read/write function of your hard drive to slow down. Set up a schedule to regularly defragment your hard drive. If you have a Mac OS X, it is also helpful to verify and repair the disk and disk permissions.
CLOSE DOWN UNWANTED TASKS AND PROGRAMS Open the Windows Task Manager and select “CPU” -> “Memory” -> “Disk” to see what is using your computer’s memoryand close anything you’re not using. You can close programs manually or use the “End Task” function within Task Manager. This will reduce the CPU usage and speed up performance.
RESTART YOUR COMPUTERRestarting your computer is probably the most effective way to close down lagging software, end unwanted tasks and processes and reset any other data that is draining your computer’s resources. When you reboot your computer it will free up resources such as RAM allowing your computer to perform faster.